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Difficult Clients - Dedicated Attorneys

Lyn Cobin Gullette and William R. Gullette

Item No: BK1025
Price: $65.00
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This book is a collaborative effort by an experienced psychologist and attorney who share their practical suggestions for helping attorneys prevent, avoid, and repair difficult situations brought on by clients. A must-read for every attorney who has ever had a difficult client, this book discusses the most common difficult clients: The Angry Client, The Delaying, Procrastinating Client, The Changing Client, and The Intensely Expressive Client. The authors examine these typical client behaviors, discuss underlying causes, and provide tips on helping clients through the rough spots to foster a smoother attorney-client relationship and ensure the clients’ effective participation in the case.

Basic information is provided about psychological disorders and emotional problems, with a focus on how these problems impact the attorney/client relationship and the legal process. The authors also discuss the role of the therapist and how attorneys can arrange for accommodations for clients with these difficulties. A directory of common client difficulties, with suggestions for interventions, is provided as a “first-aid kit” for use in everyday practice.

The book also includes a chapter describing how attorneys can help clients who have mental or emotional difficulties by providing accommodations in their own practices and by advocating for others in the legal system to provide accommodations. The Americans with Disabilities Act and the Model Rules of Professional Conduct are discussed.

SUMMARY OF CONTENTS

PART I: DYNAMICS OF THE ATTORNEY-CLIENT RELATIONSHIP

CH 1: INTRODUCTION
1.1 A Beginning: Natalie and Joseph
1.2 Purpose of This Handbook
1.3 For the Benefit of Both Attorneys and Clients
1.4 Difficult?
1.5 The Challenge of the Difficult Client
1.6 A Note About Who’s Who
1.7 How to Use This Handbook
CH 2: THE ATTORNEY-CLIENT RELATIONSHIP AS TWO EXPERIENCES: ATTORNEY AND CLIENT
2.1 Before the First Appointment
2.2 The First Appointment: Power
2.3 The Beginning: Natalie and Joseph
2.4 Legal Counseling at Different Phases of the Legal Process
2.5 Normal Challenges with an Easy Client: Cassandra and David

PART II: MASKED DIFFICULTIES: DEALING WITH PROBLEM BEHAVIOR THROUGH UNDERSTANDING OF POTENTIAL UNDERLYING CAUSES

CH 3: THE DELAYING, PROCRASTINATING CLIENT
3.1 The Attorney’s Experience
3.2 Possible Difficulty: Incompatibility in the Emotional and Legal Stages of Divorce
3.3 Possible Difficulty: Depression and Substance Abuse
3.4 Possible Difficulty: Inability to Organize
3.5 Organizing for Problem Prevention
CH 4: THE CHANGING CLIENT
4.1 The Attorney’s Experience
4.2 Possible Difficulty: Receiving Advice From Others
4.3 Possible Difficulty: Obsessive Compulsive Disorder (OCD) and Perfectionism—Can’t See the Forest for the Trees
4.4 Possible Difficulty: Dissociation
CH 5: THE INTENSELY EXPRESSIVE CLIENT
5.1 The Attorney’s Experience
5.2 Possible Difficulty: Post Traumatic Stress Disorder (PTSD)
5.3 Possible Difficulty: Histrionics
5.4 Possible Difficulty: Cultural Differences
CH 6: THE ANGRY CLIENT
6.1 The Attorney’s Experience
6.2 Possible Difficulty: Miscommunication
6.3 Possible Difficulty: Anger Control Problems
6.4 Possible Difficulty: Reactive Response Exacerbated by Physical or Emotional Problems
6.5 Angry Outbursts in the Courtroom or Other Public Places

PART III: WARNING LABELS

CH 7: ANXIETY AND STRESS REACTIONS
7.1 Extreme Anxiety
7.2 Obsessive Compulsive Behaviors
7.3 Types of Anxiety, Their Impact on the Legal Process, and Intervention Techniques
7.4 Stress Reactions
CH 8: DEPRESSION AND MANIC DEPRESSION
8.1 Depression
8.2 Manic Depression
CH 9: VICTIMIZED AND TRAUMATIZED
9.1 Post-Traumatic Stress Disorder (PTSD)
9.2 Dissociative Behaviors
9.3 Dissociative Identity Disorder / Multiple Personality Disorder
9.4 Trauma, Dissociation, and Multiple Personality Disorder
9.5 Impact on the Legal Process and Intervention Techniques
CH 10: OFF BALANCE: ADJUSTING TO CHANGE
10.1 Adjustment Disorders
10.2 Adjustment Reactions
CH 11: BRAINS THAT WON’T WORK RIGHT
11.1 Learning Disabilities
11.2 Attention Deficit Hyperactivity Disorder (ADHD)
11.3 Minor Brain Injuries
CH 12: PROBLEM PERSONALITIES
12.1 Dynamics of Personality
12.2 Types of Personality Disorders
12.3 Paranoid Personality
12.4 Schizoid Personality
12.5 Schizotypal Personality
12.6 Avoidant Personality
12.7 Dependent Personality
12.8 Obsessive Compulsive Personality
CH 13: THE BIG FOUR PROBLEM PERSONALITIES
13.1 Antisocial Personality Disorder
13.2 Borderline Personality
13.3 Histrionic Personality
13.4 Narcissistic Personality
CH 14: ANGER, RAGE, VIOLENCE
14.1 Putting Anger in Perspective
14.2 Understanding and Preventing Client Anger
14.3 Anger Escalation
14.4
14.5 Violent Behaviors
14.6 After the Crisis Stage: Cutting Losses
14.7 Dealing with Group Agitation and Anger

PART IV: COORDINATION WITH A THERAPIST

CH 15: TO USE OR NOT TO USE A THERAPIST, AND WHEN AND HOW
15.1 Benefits of Therapeutic Involvement
15.2 Contraindications to Therapy
15.3 Referrals
15.4 Confidentiality
15.5 Collaborations with Therapists
15.6 The Consulting Therapist

PART V: LEGAL INTERVENTIONS

CH 16: ACCOMMODATIONS AND ADVOCACY
Lyn Cobin Gullette is a licensed clinical psychologist with 25 years of experience treating adults, children, and families, many of whom have been in various aspects of the legal system. She consults with attorneys regarding client management, and prepares clients for the emotional and psychological challenges of the legal system. Additional psychological experience includes work in a psychiatric hospital, in community mental health centers, as a custody evaluator and Special Advocate, as adjunct faculty at Naropa University, and as a school psychologist. She holds a B.S. in Education (1967), an M.A. in Guidance and Counseling (1980), and a Ph.D. in Psycho-Educational Studies (1985), all from the University of Colorado.

William Gullette is a lawyer and educator with a wealth of knowledge and experience to share with his readers. He received his undergraduate degree in International Business from Colorado University in 1968 and his law degree from Denver University in 1974. His twenty-seven year legal career spanned a wide variety of practice areas, including criminal prosecution and defense, domestic relations, wills and estates, real estate, commercial litigation, business law and mediation. His career focus was always on helping individual people and he attributes much of his success to the psychological insights he received along the way from his wife, Lyn. After his retirement from the practice of law in 2001, he took up a new career in education. His studies and experience in this field have given him additional insights into the unique needs and challenges presented to professionals by those who suffer from emotional or learning disabilities.
Format: 7x10" Softcover
Copyright: 2005
Pages: 310
ISBN: 1-932779-28-0
Publisher: Bradford Publishing Co.

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